Shipping related Queries

· Where do you deliver? Or; do you deliver to my city?
a) We currently deliver to major cities in India. To check delivery to your locality, Type your Pin Codes on the Home page.

· What is your shipping policy?
a) Please refer our Shipping Policy for details.

· Do you deliver out of India? Do you have plans to deliver out of India?
a) No, we are sorry, but as of now we do not deliver out of India.

· Are there any places/ merchandise for which delivery might take longer?
a) Expected time taken to dispatch the shipment is given against each merchandise on the respective merchandise details page. Typically all Mumbai deliveries are completed within 3-5 days post shipment and outside Mumbai deliveries are completed within 4-5 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.

· What happens if I am out when you deliver?
a) Our shipping company will leave a message and attempt again. We urge you to plan and coordinate the purchase in a manner that someone is available to accept the shipment at the provided delivery address.

· What if only part of my order has arrived?
a) We always strive to ship your entire order at the earliest. In some cases, however, some merchandise may not be ready to ship immediately, and so we may ship a partial order of the merchandise which are ready to ship. The remaining merchandise shall typically be shipped as soon as they become available, but not later than 9 days from your order. If we are unable to ship the merchandise within 9 days from your order, we will cancel the unshipped merchandise and inform you about the same. For more details check order status in the My account section.

· What if my order arrives damaged?
a) If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us.
b) If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 14 days of receiving the package. With an exception of a few merchandise we have a 14 days return / exchange policy. For details please refer our returns policy .

· Can I place an order for delivery to multiple Addresses?
a) No, currently you will have to place multiple orders for multiple addresses.

· I want to change my delivery / shipping address for an order, How can I change it?
a) Yes, you can change your delivery / shipping address, only till such time that we have not billed and shipped your order. You would have to the call customer care on (022) 26436106 between 9:00am and 5:00pm all days and request for an address change.

· Can you hold my order for few days? (Because I am going out of station.)
a) Please call us at Customer Care to advise us about such exceptions, and we shall try our best to accommodate your instructions. However, we cannot hold orders for shipment beyond 9 days from the date of the order.

· What are your shipping charges? Or; Are there any additional charges for delivery?
a) We charge for shipping unless otherwise specified. Our shipping charges vary based on factors such as number of merchandise ordered, type of merchandise ordered and delivery destination. For more details please refer our shipping policy . Please note we do not charge additionally for any octroi amount levied on the delivery and so please do not make any payment to the person delivering your order.

· Does your merchandise price include shipping charges?
a) Our prices do not include shipping charges and tax on shipping charges. However, they include merchandise cost and any governmental levies on the merchandise cost e.g. VAT.
b) The shipping charges and service tax on shipping charges is added to your order amount on the billing page, after you have indicated the recipient’s shipping address. View our shipping charges

· How do I Track my Order?
a) If you are a Registered customer you can login & check your order status on our website https://www.betteryourselfbooks.com //in the My account section. For Guest orders, Pls call our customer service no’s (022) 26436106 between 9:00am and 5:00pm all days and they will guide you on your order status.

· I have placed an order 1 week back, when will I get it? Or, what is the estimated delivery time for an Order?
a) All orders usually ship within 3-5 working days after you place the order. However, sometimes orders get delayed due to stock unavailability. For your specific order, click here to check the Track your Order .

· Can you arrange delivery for my order late in the evening?
a) We only deliver during business hours, Monday to Saturday. For more details please refer to our shipping policy

· Who will pay charges for the return shipment?
a) If you are not satisfied with your purchase for any reason, and wish to return the merchandise as per our Returns Policy through courier pickup arranged by us, you do not have to pay any courier charges for the return shipment.

· What should I do if the merchandise I ordered has reached me in a damaged/defective condition?
a) If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us.
b) If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 14 days of receiving the package. With an exception of a few merchandise we have a 14 days return / exchange policy. Please refer our shipping policy and returns policy for details.

· How can I cancel my Order?
a) You can cancel your order before it is shipped. With an exception of a few merchandise which cannot be cancelled we will refund the full amount charged to your card. For more details please refer our shipping policy and returns policy.

· What should I do if I get something else instead of what I had ordered? Or; I have not ordered what you have sent me.
a) We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered.

· I live in India, but I am getting a message that you do not deliver to my PINCODE, how can I order?
a) You can report this incident by contacting us on (022) 26436106 (9 am to 5 pm) and speak with our customer care representative or write to us at betteryourselfbooks.com or provide your comments with full details of your address and PINCODE on feedback page. We will revert to you within 3 working days.
b) Also, please check the PINCODE you have entered. The pin code should be numeric & not have any spaces.

· How can I track my order which is in-transit?
a) You can track your order status online in the my account section.

· Is gift-wrapping offered as a service? Is it charged?
a) You have the option to indicate in the shopping bag, by clicking the ‘gift wrap’ box, if you would like any merchandise to be gift wrapped. We do not charge additionally for gift wrapping. However, please note the gift wrapped merchandise will be packaged inside our regular packaging to ensure that it is not tampered with, or damaged in transit. You can also type the gift message in the space provided in the billing page.

· Can I have my order delivered to a Better Yourself Books store, so that I can pick it up from there? Would delivery be free then?
a) Sorry, currently we do not offer such facility.